In This Issue:
Still Using a Land Line?

Alarm signals are very precise signals with specific timing between pulses and frequencies. A plain old telephone service (POTS) land line can deliver these signals to a monitoring center without any interruption.


In This Issue:
DMP Cellular Data Overage Notifications

DMP Cellular is a communication method used by DMP panels to transmit signals via a cellular radio. When one of these panels exceeds certain data limits, these panels will send the signals listed here in lieu of actual alarm signals.


In This Issue:
SMS Notifications Now Available

There is a saying that goes: “Knowledge is Power.” Here at Quick Response, we believe firmly in that statement. Our recent software upgrade to SGS’ Stages platform has allowed us to utilize a tremendous tool in keeping you and your customers informed.


In This Issue:
2G Cellular and Analog Lines

What do fax machines, 2G cellular, Windows XP, Dial-up Internet and analog phone lines all have in common? Some would answer outdated, others would answer reliable, and neither answer is incorrect.


In This Issue:
Introducing Marty Borer [General Manager]

I wanted to take this opportunity to introduce myself as the new General Manager of Quick Response. While I am new to the Security and Monitoring Industry, I enter excited, eager, and motivated to learn the nuances of the industry while bringing a fresh perspective to continue the success and growth of the company.


In This Issue:
2015 Review & Looking Forward

At the beginning of 2014 I discussed with you were Quick Response is and how we were planning on moving forward throughout the upcoming year. I am proud to say that we accomplished many of our 2014 goals.


In This Issue:
Quick Response has been Five Diamond Certified for 2014

Diamonds are forever, but a Five Diamond Certification from the CSAA (Central Station Alarm Association) last only one year. For many years, Quick Response has been a Five Diamond central station, and that isn’t changing for 2014. We are thrilled to announce that our Five Diamond Certification has been renewed.


In This Issue:
Looking Forward to 2014 — A Letter from the President, Jeff Cohen

Last year brought a lot of change to our organization and we are stronger for it. We physically moved two central stations; we moved our corporate headquarters into a new building; we consolidated two separate computer systems into one; we installed more ancillary equipment than thought possible; and we introduced new services and features—all in one year.


In This Issue:
Storm Protocols Help Prioritize Trouble Signals

The winter storm season is upon us and Quick Response wants you to know we have you covered. Procedures and policies are in place to efficiently handle the increase in the number of low-priority signals that tend to accompany winter and other storms. Our system is designed to target from the state level all the way down to specific ZIP codes if necessary.


In This Issue:
Quick Response Has an App for That

Quick Response is launching two newly-designed mobile applications to provide convenience and peace of mind for dealers and end-users. QRLink is an application for dealers and technicians that will allow them to communicate directly with the central station from their smart phone or other mobile device. Now dealers will be able to instantly place and test accounts, view account activity and make account changes—to name just some of the functions—from the field or anywhere they are. Of course, dealers can continue to use our Web-based portal as well.


In This Issue:
Quick Response Implements Cloud-Based Keyscan CMAC Services

Quick Response has always been on the cutting edge of security monitoring technology. Recently we have begun hosting Keyscan’s Centrally Managed Access Control (CMAC) Solution, a cloud-based system that has the potential to dramatically increase RMR for security system integrators and dealers from their access control installations. Currently, Quick Response is the only Keyscan Certified Wholesale Central Station Partner offering these hosted services in the United States.


In This Issue:
ESX National Event Focuses on Education and Business Growth

President Jeff Cohen, Sales Manager Andy Ramos and Central Station Manager Mike Lamberson all had the opportunity to attend the Electronic Security Exchange’s (ESX) national convention in Nashville, June 25-29. This major trade event is above the level of most other national industry events and is a terrific way for Quick Response employees to learn new techniques and information that are vital to our industry. This year was no exception. Nashville ESX was a success for the industry, the individuals who attended, Quick Response and, ultimately, our partner/dealers who will profit by the knowledge we gained.


In This Issue:
Announcing Our New Facility!

Quick Response has acquired a new building and we are currently redesigning it to become our Corporate Headquarters and Primary Central Station. This new facility will possess the latest in networking capabilities and redundancy to assure our dealers the best in continued communications for their systems. Since disaster recovery is always a concern, we are putting the finishing touches on our backup disaster monitoring facility. This other facility is fully redundant to our primary Central Station, connected by a dedicated fiber-optic link to ensure the fastest, most reliable data transfers available.